Contact Us
We are the administrators for your health plan.
Please direct your inquiries to the appropriate department listed below for the most efficient service. |
We can assist you with the following topics:
|
|
Check the back of your ID card to find out how to best reach us.
Other general contact information:
- Email us at ClientServices@ibsadmin.com
- Find a Network Provider* – Click here or call 1-877-952-7427. *For practitioner and ancillary services only – for facilities, the member's plan is using a Medicare reimbursement-based model instead of a contracted network. Therefore, all facilities are accepted. The reimbursement model is based on 150% of Medicare allowable.
- Billing and cancellation – Click here or call 1-844-792-6985.
- Benefits, Claims services – Check your ID Card for your plan’s phone number.
- Pre-Notification – 800-650-6497
- Karis 360 Patient advocacy program – for more information click here or call 855-294-2701
Not finding what you need? Try these contacts:
|
General Inquiries to:
Insurance Benefit System Administrators PO Box 2943 Shawnee Mission, KS 66201-1343 Phone: Check your ID Card for your plan’s phone number. FAX: 913-901-0534 ClientServices@ibsadmin.com |
Claims Inquiries to:
Insurance Benefit System Administrators PO Box 2917 Shawnee Mission, KS 66201-1317 Phone: Check your ID Card for your plan’s phone number. FAX: 913-901-0534 How to Appeal an Adverse Benefit Determination |
SEND CLAIMS TO:
Insurance Benefit System Administrators c/o Zellis PO Box 247 Alpharetta, GA 30009-0247 EDI Payor ID #07689 |