Contact Us

We are the administrators for your health plan.

Check your ID card to find out how to best reach us.
You also can email us at [email protected].

We can assist you with:

• Medical claims questions
• Benefits questions
• Pre-notification​​

For billing and cancellation questions, check your ID card for the appropriate contact.

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Not finding what you need? Try these contacts:

General Inquiries to:
​Insurance Benefit System Administrators
PO Box 2943
Shawnee Mission, KS 66201-1343
Phone: Check your ID Card for your plan’s phone number.
​FAX: 913-901-0534
[email protected]

​Claims Inquiries to:
​Insurance Benefit System Administrators
PO Box 2917
Shawnee Mission, KS 66201-1317
Phone: Check your ID Card for your plan’s phone number.
​FAX: 913-901-0534
How to Appeal an Adverse Benefit Determination

​SEND CLAIMS TO:
Insurance Benefit System Administrators c/o Zelis
PO Box 247
Alpharetta, GA 30009-0247
EDI Payor ID #07689